TLDR:
- American enterprise NLX raised $12 million in Series A funding to expand operations
- JetBlue, United Airlines, and Copa Airlines are using NLX’s AI technology for customer service improvements
American enterprise NLX secured $12 million in Series A funding to support expansion and development efforts. The funding round, which included JetBlue Ventures as a contributor, highlights the growing interest in AI technology within the aviation industry. NLX specializes in generative AI, cloud software, and conversational AI, offering tools that help companies provide top-notch customer service. Airlines like United and Copa Airlines have implemented NLX’s Voice Compass technology to streamline tasks for passengers, such as seat upgrades, wheelchair requests, and finding lost baggage.
JetBlue Ventures, one of NLX’s investors, sees the potential for NLX’s technology to revolutionize airline operations and enhance the passenger experience. United Airlines and Copa Airlines have already benefited from NLX’s solutions, with Copa Airlines streamlining communication with passengers during flight disruptions and United Airlines planning to automate repetitive customer service tasks to improve efficiency. NLX’s funding will fuel further market expansion and the development of innovative capabilities to meet the demands of the industry.
The collaboration between NLX and airlines highlights the increasing reliance on AI technology to enhance operational efficiency and customer satisfaction in the aviation sector. NLX’s success in securing funding and partnerships with major airlines underscores the importance of AI in shaping the future of airline operations and passenger experiences.
