TLDR:
Key Points:
- PolyAI raises over €46 million in Series C funding round.
- PolyAI aims to revolutionize customer service automation using conversational AI.
Article Summary:
The London-based AI startup PolyAI has secured over €110 million in funding, with a recent investment of over €46 million in a Series C funding round. The funding round was backed by new investors Hedosophia, NVentures, and Zendesk, as well as follow-on investments from Khosla Ventures, Georgian, Point72 Ventures, Sands Capital, and Passion Capital. PolyAI has already served close to 100 enterprise customers, including major global brands like FedEx, Marriott, and Unicredit.
The startup is focused on transforming customer service through AI-powered voice-based solutions. PolyAI aims to handle over half of all customer service calls in the next 5 years, combining generative AI with user-friendly workflows for designing and launching voice assistants. The platform also offers actionable insights unique to voice interactions and support for enterprise-grade deployments.
PolyAI’s voice assistants have been successfully deployed in industries ranging from logistics and banking to retail and healthcare. The startup’s innovative approach has attracted a wide range of clients across sectors, making it a key player in the conversational AI space.
